Battle Creek to expand phone, online and credit card payment options
By next spring, the Town of Battle Creek will have a system in place to accept credit card payments over the phone and over the counter.
The Town of Battle Creek Commission on Tuesday passed a resolution to reach an interlocal agreement with Oakland County to use the G2G Cloud Solutions system, which will enable trained municipal workers to accept credit card payments over the phone and at the counter.
It will also expand what can be paid online.
“It’s been on people’s minds for a number of years, probably at least five years,” said Sarah VanWormer, IT director for Battle Creek. “One of the great things is that the products that are out there put a lot of responsibility on the city that we can’t have. We have a lot of miscellaneous expenses that we raise money for, but it there really haven’t been any. all the solid products that have served us well. “
Currently, only taxes, utilities and permit fees can be paid online with a credit card at Battlecreekmi.gov/onlinepay.
At the treasurer’s office counter, anything that has a pay code can be paid with a credit card, but the treasurer’s office is the only place where over-the-counter payments can be made, and property taxes cannot be made. paid with a credit card at the counter.
The city does not accept telephone payments at all.
The G2G system developed by Oakland County will ensure that every payment made to the city can be made by credit card online, over the phone and over the counter in multiple locations.
Integration will take time, but VanWormer hopes to see some of the changes in place by early spring.
Statewide, 100 public sector entities, from courts to counties and cities, use the G2G system.
“We are excited to be working with the Town of Battle Creek. We think this is something they will benefit, from which we will benefit, and it will be a very good partnership,” said Phil Bertolini, Deputy County General Manager of Oakland and Chief Information Officer. .
The integration of the G2G system will be free for the city. There will however be fees attached for those who want to pay by credit card.
Once the credit card processing fees are covered, the remaining fee income will be split between Battle Creek and Oakland County. The county puts the money back into the G2G system, and from now on, the share the city receives will go into the general fund for operating expenses.
Currently, there is a 2.5% online payment fee for permits and taxes, all of which go directly to outside vendors. The city covers transaction costs for utility bills and other miscellaneous transactions.
Thanks to the G2G system, the fees are $ 2.50 for transactions up to $ 49.99, $ 4 for transactions of $ 50 to $ 99.99 and $ 5.50 for transactions of $ 100 at $ 199.99 and above.
Contact Kalea Hall at (269) 966-0697 or firstname.lastname@example.org. Follow her on Twitter at @bykaleahall.